Managing Bed Bugs in Multi-Unit Housing: Best Practices for Landlords and Property Managers

Bed bugs are more than just a nuisance; they’re a serious threat to tenant satisfaction, property reputation, and your bottom line. For landlords and property managers in Alberta, Saskatchewan, and Manitoba, managing bed bugs in multi-unit housing requires a proactive, informed approach. In this guide, we share practical steps that can help you prevent, detect, and eliminate infestations effectively.

1. Know Your Opponent: Bed Bug Basics

Bed bugs are tiny, flat, reddish-brown insects that feed on blood. Bed bugs can bite humans and animals at any time of day, not just at night. Bed bugs are good at hiding and are often found in mattress seams, box springs, headboards, couches, chairs, baseboards, electrical outlets, wall decorations, and even behind wallpaper. What makes them especially challenging in multi-unit housing are their abilities to travel between units through tiny cracks and to reproduce quickly. For effective control, it is important to understand that bed bug intruders don’t discriminate. Clean or cluttered, luxury or budget, any building can fall victim to bed bugs. For this reason, understanding their behaviour is the first step in building a solid defence.

2. Prevention Through Education

Tenant and staff education is one of the most effective tools in preventing infestations. Many tenants don’t recognize the signs of bed bugs or know how they spread. Providing clear, accessible information can make a big difference.

Distribute educational materials that include:

  • Photos of bed bugs and signs of infestation (e.g., blood spots, fecal stains, shed skins)
  • Tips for avoiding bed bugs while travelling or buying second-hand furniture
  • Instructions on what to do if they suspect bed bugs in their unit

Consider including this information in lease agreements, tenant welcome packages, and building common areas. Hosting annual information sessions or sharing seasonal reminders can also help keep awareness high.


3. Regular Inspections and Monitoring

Routine inspections are essential for early detection. Bed bugs are easier to eliminate when caught early.

Focus inspections on:

  • High-risk areas such as common areas, laundry rooms, lounges, and storage spaces
  • Vacant units before new tenants move in
  • Units adjacent to units known to have infestations

Use tools such as bed bug interceptors under bed and furniture legs to monitor for activity. These passive devices are inexpensive and can alert you to a problem before it spreads.


4. Act Fast and Call the Pros

When a tenant reports bed bugs, time is of the essence. Delaying treatment allows the infestation to grow and spread to neighbouring units.

Here’s what to do:

  • Respond quickly to any bed bug complaint
  • Hire a licensed pest control company such as Poulin’s Pest Control. 
  • Inspect surrounding units to assess the full scope of the infestation
  • Communicate clearly and respectfully with tenants about the treatment process and their responsibilities

5. Use an Integrated Pest Management (IPM) Strategy

IPM is a comprehensive, long-term approach that combines multiple tactics to control pests effectively. For bed bugs, this includes:

  • Thorough inspections and monitoring
  • A combination of control methods including vacuuming, heating, trapping, and containing infested items
  • Targeted pesticide applications by trained, licensed professionals
  • Ongoing follow-up to confirm elimination

6. Support Tenants Throughout the Process

Bed bug infestations can be emotionally and financially stressful for tenants. A supportive approach builds trust and cooperation, which are crucial for successful treatment. Make sure to provide:

  • Clear treatment preparation instructions 
  • Assistance with moving furniture, heating laundry, and temporary storage, if possible
  • Regular updates on treatment progress and next steps

Empathy and transparency go a long way in maintaining positive tenant relationships during a difficult time.

7. Create a Bed Bug Action Plan

Every property should have a written bed bug response plan. This ensures consistency and efficiency when an infestation occurs. Your plan should include:

  • Roles and responsibilities for staff and tenants
  • Reporting and documentation procedures
  • Preferred pest control providers
  • Communication templates for tenant notifications

Review and update the plan annually or after any major infestation.

Professional Bed Bug Pest Control Services

At Poulin’s Pest Control, we understand the unique challenges of managing bed bugs in multi-unit housing. Our expert technicians use effective methods to eliminate infestations. If you are have a bed bug infestation, contact Poulin’s Pest Control today and let us help you keep your property free of bed bugs.

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